FAQ

What is your return policy?

We want you and your pet to love your Wagmora purchase! If something isn't right, please contact our support team so we can help you with your return request. Return eligibility, timeframes, and instructions are outlined in our Return Policy. We recommend reviewing this policy before placing your order.

What payment methods do you accept?

We accept the secure payment methods displayed at checkout. Available options may vary depending on your location and the payment providers enabled on our store.

Can I modify or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. We'll do our best to help, but changes may not be possible once your order has entered processing or shipping.

Do you ship within the United States?

Wagmora is focused on serving customers in the United States. Shipping availability is confirmed at checkout based on your delivery address and the items in your cart.

How long does shipping take?

Delivery times vary by product, supplier, and destination. Available shipping estimates will be provided during checkout or in your order information when applicable. You'll receive updates as your order progresses.

Do you offer free shipping?

Shipping costs and any available free shipping offers are displayed at checkout. Promotional shipping offers may vary by product, order value, or delivery location.

Can I track my order?

When tracking information becomes available, we'll share it with you so you can follow your delivery. You can also visit our Track Your Order page or contact our support team for assistance.

How do I find my size?

We recommend checking each product's description, dimensions, materials, and recommended use before ordering. If you're unsure whether an item is suitable for your dog or cat, feel free to contact us for help.